1. Delivery charges
- Rs 249 flat delivery fee on every order, anywhere in Pakistan.
- No hidden charges. The delivery fee is shown in your cart and in the checkout summary before you place the order.
2. Dispatch and delivery times
- Orders placed before 4:00pm on a working day are dispatched the same day.
- Orders placed after 4:00pm, on Friday evening, Saturday late or on a public holiday are dispatched the next working day.
- Lahore, Karachi, Islamabad and Rawalpindi: 2–4 working days.
- Other cities and towns: 3–6 working days.
- Remote areas, Gilgit-Baltistan and Azad Jammu & Kashmir: 5–8 working days.
Working days are Monday to Saturday. Public holidays observed by the courier may add a day.
3. Coverage
We deliver to more than 140 cities and to most towns served by national courier networks across all provinces, including Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Gilgit-Baltistan and Azad Jammu & Kashmir.
We do not currently ship outside Pakistan.
4. Tracking your order
Use Track Your Order with your order ID (it looks like J4PK-2026-4821) or the phone number you ordered with. Your order moves through six stages: Order Placed, Confirmed, Processing, Shipped, Out for Delivery and Delivered. Once a courier tracking number is issued we share it with you on WhatsApp.
5. Cash on Delivery
COD is available nationwide. Our team calls to confirm every COD order before dispatch, so please keep your phone reachable. Have the exact amount ready — riders may not carry change for large notes.
6. Failed and refused deliveries
- If nobody is available at the address, the courier makes a second attempt and calls your number.
- After two failed attempts the parcel returns to us. We will contact you before reshipping, and a repeat delivery fee may apply.
- If you refuse a parcel without a valid reason — for example the item is damaged or wrong — the return shipping cost is charged to you.
- If the item is faulty, wrong or damaged, we cover the return shipping in full. See the Return & Refund Policy.
7. Packaging and damaged parcels
Every parcel is sealed with JUST4PK tape. If the seal is broken or the box is crushed on arrival, refuse it or open it in front of the rider and note the damage. Photograph the parcel before opening if you can — it makes the replacement much faster.
8. Address accuracy
Please include a house or flat number, street, area and a nearby landmark. An incomplete address is the single most common cause of delay. You can save addresses in your account so checkout fills them in automatically.
9. Questions about a delivery
Questions about any of these policies? Reach us on WhatsApp +92 309 1756056, call +92 309 1756056 (Mon–Sat, 10:00–19:00 PKT) or email just4pksupport@gmail.com.