1. The 7-day return window
You may return an item within 7 calendar days of delivery, provided it is unused, unopened where the product is sealed, and complete with all accessories, manuals, free gifts and original packaging.
The 7 days start on the day the courier marks the parcel delivered, not the day you ordered.
2. What cannot be returned
- Items whose factory seal or tamper sticker you broke, where hygiene or safety matters — earbuds, ear tips, trimmers and personal-care devices.
- Products with physical damage, water damage or burn marks not present on delivery.
- Items missing accessories, cables, boxes or manuals.
- Deals explicitly marked "final sale" on the product page.
- Anything returned more than 7 days after delivery.
None of this affects faulty-product or warranty claims — those are handled under section 4 regardless of the return window.
3. Faulty, damaged or wrong items
If your item arrived faulty, damaged or is not what you ordered, tell us within 48 hours of delivery with a short video or photos. We replace it with the correct working item and arrange collection of the original at our cost. If a replacement is not possible, you get a full refund.
Manufacturing faults found later are covered by the warranty stated on the product page — see section 5.
4. How to start a return
- Message us on WhatsApp +92 309 1756056 or email just4pksupport@gmail.com with your order ID.
- Tell us the reason and attach a photo or short video if the item is faulty or damaged.
- We confirm the return and arrange a courier pickup from your address.
- Pack the item with all accessories in its original box.
- Hand it to the rider. Keep the pickup receipt until your refund clears.
Returns are usually approved within one working day of your message.
5. Warranty claims
Products that carry a manufacturer warranty show the length in the Specifications tab on their product page. For a warranty claim we connect you with the authorised service centre and share your invoice; where the brand requires the seller to handle it, we do that for you.
6. Refunds — how and when
- Cash on Delivery orders — refunded to a bank account or wallet you nominate (JazzCash, Easypaisa, UPaisa, NayaPay or Raast). Share the details on WhatsApp.
- Bank transfer and wallet orders — refunded to the same account or wallet.
- Refunds are processed within 3–7 working days of the returned item reaching us and passing inspection.
- Your bank may take a further few days to show the credit.
7. Who pays return shipping
- Faulty, damaged or wrong item: we pay.
- Change of mind within the 7-day window: you pay the return courier cost, and the original delivery fee is not refunded.
8. Exchanges
Want a different colour, size or variant? Message us and we will hold the replacement for you. Exchanges follow the same condition rules as returns; we cover the swap shipping when the original item was faulty or wrong.
9. Cancelled orders
An order can be cancelled free of charge any time before it is dispatched — message us on WhatsApp with your order ID. Once a parcel is with the courier, it has to come back to us before a refund is issued. If we cancel an order ourselves (out of stock, unreachable customer, address we cannot serve) you are refunded in full within 3–7 working days.
10. Need help with a return?
Questions about any of these policies? Reach us on WhatsApp +92 309 1756056, call +92 309 1756056 (Mon–Sat, 10:00–19:00 PKT) or email just4pksupport@gmail.com.