Changed your mind, or did something arrive damaged? You have 7 days from delivery.
How returns work
- Message us on WhatsApp with your order ID and a short description of the issue
- We approve the return, usually the same working day
- A rider collects the parcel from your address
- Refunds are processed within 3–5 working days of the item reaching us
What we cannot accept
- Items with the seal broken or packaging missing, unless faulty
- Products damaged by water, drops or unauthorised repair
- Personal-care items that have been used, for hygiene reasons
Faulty on arrival? Send us a short video within 48 hours of delivery and we replace it outright — no return shipping charged to you.
Read the full return & refund policy