1. Information we collect
We only collect what is needed to run your order and keep the store working:
- Order details — your full name, phone number, optional WhatsApp number, optional email, complete delivery address, city, province, postal code and any order notes you write.
- Account details — the name, email and phone you register with if you create an account.
- Order history — the products you bought, quantities, prices, payment method chosen and delivery status.
- Support messages — anything you send us on WhatsApp, phone or email.
- Technical data — pages visited, device type, browser and approximate location derived from your IP address, used only to understand how the store is used.
We do not ask for, and do not want, your CNIC, bank passwords or card numbers. Wallet payments are sent directly by you to our account.
2. How we use your information
- To confirm, pack, ship and deliver your order.
- To call or message you about your order — our team confirms every Cash on Delivery order by phone before dispatch.
- To handle returns, refunds, replacements and warranty claims.
- To answer support questions you send us.
- To send you updates about new arrivals and deals if you subscribe to the newsletter.
- To improve the catalogue, pricing and website experience using aggregated, non-identifying usage data.
We do not sell, rent or trade your personal information to anyone.
3. Where your information is stored
Your cart, wishlist, saved addresses, order history and account profile are stored in your own browser on your own device (local storage). They never leave your device unless you send them to us by placing an order or messaging support.
When you place an order, the details you enter are transmitted to us so the order can be fulfilled, and are held in our order records for the retention period below.
Currently on-device. This storefront does not yet send orders to a live server database — orders are recorded in your browser and confirmed with our team by phone or WhatsApp. When the backend is connected, this section will be updated to name the exact hosting provider and region.
4. Who we share information with
- Courier companies — they receive your name, phone number and delivery address so they can deliver the parcel.
- Payment providers — bank and wallet payments (JazzCash, Easypaisa, UPaisa, NayaPay, Raast) are sent by you directly to our account; we do not process cards. Cash on Delivery means no payment processor receives your data.
- Law enforcement — only where Pakistani law requires us to disclose it.
- Service providers — website hosting and analytics, under obligations not to use your data for their own purposes.
5. Cookies and local storage
We use browser storage to remember your cart, your wishlist, your recently viewed products and your signed-in profile. Without it the store would forget everything every time you refreshed the page. See our Cookie Policy for the full list.
6. How long we keep it
- Order records: up to 5 years, as required for tax and warranty purposes.
- Support conversations: 24 months after the last message.
- Newsletter subscriptions: until you unsubscribe.
- Browser-side cart, wishlist and profile data: until you clear it from your device.
7. Your rights
You can ask us at any time to:
- Show you the personal information we hold about you.
- Correct anything that is wrong.
- Delete your account and marketing preferences.
- Stop sending you marketing messages.
- Give you a copy of your order history.
Send any of these requests to just4pksupport@gmail.com or message us on WhatsApp. We respond within 14 working days.
8. Security
This website is served over HTTPS, access to order records is limited to the staff who need it to fulfil orders, and we do not store card details on our own systems. No online service is completely secure, so we also recommend keeping your own device and passwords protected.
9. Children
JUST4PK is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us their details, contact us and we will remove them.
10. Changes to this policy
We may update this policy as the store grows — for example when a payment gateway or a customer database is connected. The revision date at the top of this page will always change when the content does, and material changes will be announced on the website.
11. Contact us
Questions about any of these policies? Reach us on WhatsApp +92 309 1756056, call +92 309 1756056 (Mon–Sat, 10:00–19:00 PKT) or email just4pksupport@gmail.com.